( Services / Maintenance & support )
Support after launch, when it actually matters.
Updates, monitoring, content changes and improvements on a retainer — a real person responding within 24 hours.
Sites rot quietly: dependencies age, images creep up in size, forms break when a provider changes an API. We keep yours healthy with scheduled updates and a person who answers.
Support covers dependency and security updates, content edits, small feature work, performance monitoring and a monthly report on what is happening in Search Console. Larger changes are quoted separately so nothing is ambiguous.
Response time is 24 hours on business days, faster on the legend tier. You email one address and a human replies.
( What you get )
Delivered, not promised.
Dependency updates
Framework, library and plugin updates applied and tested on a schedule.
Uptime monitoring
We hear about downtime before your customers do.
Content changes
Copy, images and new sections handled without you touching code.
Performance watch
Core Web Vitals tracked monthly, with fixes when something regresses.
Monthly report
Traffic, top pages, technical health and what we changed — in plain English.
Priority response
One inbox, one team, a 24-hour response commitment.
( How it works )
Four steps, start to finish.
- 01
Onboard
We take stock of accounts, access, dependencies and the current baseline.
- 02
Stabilise
Anything overdue gets fixed in the first month, with a written note of what changed.
- 03
Maintain
Updates, edits and monitoring run on a rhythm you can plan around.
- 04
Improve
Each month we propose one change worth making, with the reasoning attached.
That is the service: dependency and security updates, content edits, uptime and performance monitoring, and a monthly report. One inbox, one team, a human replying within 24 hours on business days.
Yes, if you want us to. Preview deployments, backups and rollback come with the hosting setup, and we take over monitoring from the moment the retainer starts.
Onboarding takes a few days — accounts, access, dependencies and the current baseline — then anything overdue is fixed in the first month with a written note of what changed.
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